CareSafe
Support
We’re here to help. Most questions are answered below. If yours isn’t, contact us and we’ll reply as soon as we can.
Email: mirzaabuzarmunir@gmail.com
WhatsApp: +92 349 6772797
I’m not getting dose reminders
Open Settings → Notifications → CareSafe and make sure notifications are allowed. Check that Focus or Do Not Disturb isn’t silencing them, and that Low Power Mode isn’t delaying the app.
How do I move my medicines to a new iPhone?
Without an account, turn on iCloud sync in CareSafe’s Settings before you switch. With an account, sign in with the same Apple or Google account on the new iPhone.
How do I invite a caregiver?
Caregiver sharing is part of Premium. Open the caregivers section in the app and send an invite to someone you trust. They can see missed doses and send you a reminder.
How do I cancel Premium?
Open the Settings app → your name → Subscriptions → CareSafe, and choose Cancel Subscription. Premium stays active until the end of the period you’ve paid for.
How do I change the app’s language?
In CareSafe, go to Settings → Language. CareSafe is available in 15 languages.
How do I delete my data or account?
Deleting the app removes the data stored on your device. To delete an account and its encrypted data, email us from the address you signed in with and we’ll take care of it.
Privacy
Your medicines, doses and records are end-to-end encrypted. Read the full Privacy Policy.
CareSafe requires iOS 15.1 or later. View it on the App Store.